DHL DHL International

Germany DHL Express Service Company, our company has a close cooperative relationship with DHL. Wide coverage and fast timeliness. It is suitable for transporting high-value and time-sensitive items. According to DHL's relevant regulations, remote areas are subject to additional remote area surcharges.

Kind tips

When the shipment arrives in the following three countries for customs clearance, the customs requires the shipment to be converted into general trade imports. The recipient needs to ask a customs clearance agent, and the customs release depends on the customs clearance documents submitted by the recipient. It is recommended that the customer confirms the customs clearance capability of the recipient at the destination with the sender before leaving the goods, and communicates well with the recipient, so as to avoid the shipment being forcibly returned by the local customs and causing unnecessary losses.

Ukraine

Ukraine parcel service is only available in the following cities:

Kiev, Dnipropetrovsk, Odessa, Kharkiv, Donetsk, Mariupol, Lviv, SIMFEROPOL, other cities do not provide services.

Russia

Russia cannot destroy or abandon any shipment at local customs, if the required customs clearance documents from DHL are not received within 10 days of the shipment's arrival, the shipment will be returned to the origin for further processing.

Brazil

For all parcels sent to Brazil by express, the recipient's local CNPJ number in Brazil must be filled in on the waybill and commercial invoice. The local customs will conduct 100% inspection of the imported package. If the CNPJ number is not indicated on the invoice and waybill when the express is sent out, Brazil will automatically return the package to the place of origin and collect the refund from the place of origin. cost.

Tip: Local customs will charge customs duties for packages sent to Brazil regardless of value and weight.

Compensation standard:

Partial loss, delay or damage will not be compensated; if the goods are all lost, if the customer does not purchase insurance, compensation will be made according to the declared value of the goods, but the maximum compensation is USD100/ticket.